We’re Magnum Photos Inc. (Company number 79946), a company registered in New York City. Our headquarters is located at 12 W 23rd St Floor 4, New York, NY 10010, United States.
When you shop with us (or access our services (our “Services”), apps, and websites (our “Websites”), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with our Customer Care team – we always love to hear from you!
We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop with us, you need to:
You may browse the Websites without registering, but you may not order any Product or Services, or stream any online classes, without creating an account, completing our checkout process and agreeing to our Terms & Conditions.
Our information collection and usage policies with respect to such User Information are set forth in our Privacy Policy.
When you place an order, you should receive an order confirmation email confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and on the product you have ordered (and will be set out in the acknowledgment email). You can’t change your order – you’ll need to cancel (and/or return the original item(s)), and re-order. To cancel an order, you’ll need to contact our Customer Care team.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offense – get in touch with our Customer Care team and they’ll be happy to speak to you about it.
We may have to change products without notice or we may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will contact you as soon as possible and give you the option of reconfirming your order (at the correct price) or canceling it.
If we can’t get in touch with you, we will treat the order as canceled. If you cancel and you’ve already paid, we will refund you in full.
The majority of product prices on our site exclude tax. Taxes are calculated during checkout based on your location. For Magnum Learn online course purchases, prices include tax unless otherwise stated. Please check the FAQs for online courses for details.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost’.
In addition, we reserve the right to modify or discontinue, temporarily or permanently, our Service (or any part thereof) including updating, modifying any online course with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service or any on-line course.
Before you finalize your order, you’ll be given various delivery options to choose from with estimated delivery time after your order is packed and shipped and dates depending on the delivery address. Please note: shipping times are variable based on the product ordered. For assistance or further information, please contact our Customer Care team.
We work very hard to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics, or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Check out our Delivery and Returns pages for more info, or get in touch with Customer Care if you have any issues or questions.
Check out our returns and refunds policy.
We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition and in the original packaging, we accept returns, subject to the rules below, which includes rules around Fair Use.
If you return an item requesting a refund or an exchange get in touch with shop@magnumphotos.com within 14 days of the item being delivered to you or available for collection, we'll give you a Return Authorization Number and once the return is approved and the item is back with us, a full refund, barred the shipping costs, will be with you by way of the original payment method.
We aim to refund you within 14 days of receiving the returned item.
If your return is an online course, provided you have not begun to stream the course, you may cancel your order and request a refund within 14 days of purchase. After 14 days all sales for purchased online courses are nonrefundable.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
We strongly recommend you get proof of postage and follow our returns process.
All returned items should be sent back to us in their original condition together with the original packaging and all Magnum Photos tags.
All items are inspected on return. When checking out a print, please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
None of this affects your statutory rights.
In the event we believe that you are sharing your password or otherwise violating these terms (for example, if there is an unusually high level of use of a purchased online video on multiple devices), we may terminate your account and deny you further access to our Services.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
This doesn’t affect your statutory rights.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Head over to our Customer Care pages for full details on Promo Codes and the rules on how to use them – but here are some key things to remember:
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc). If a Promo Code is not used within the terms given (e.g. a specified timeframe) and the code becomes invalid, this is the responsibility of the customer.
If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
If you’re the lucky recipient of a Magnum Photos Gift Voucher or Magnum Photos Gift Card head over to our Help pages to find out how and when your gift card or voucher can be used. A few points to bear in mind:
Gift Vouchers and Gift Cards can’t be used to buy Magnum Gift Vouchers.
If you’re buying someone else an online course, please make sure you tick the gifting checkbox at checkout, and ensure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s nothing we can do. Check, double check and even triple check before you buy it. If an error is made, please contact our Customer Care team for assistance.
Speaking of emails, sometimes pesky (but useful) spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a nudge because there might be something wonderful waiting for them in their junk or spam folder!
Gift vouchers bought with the UK as the browsing country will expire 2 years from the date of receipt. Gift vouchers bought with the US as the browsing country does not have an expiry date. Gift vouchers bought from a browsing country outside of the US or the UK will expire 10 years from the date of receipt.
Magnum Photos reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.
The CLUB membership is valid exclusively on the Magnum Photos online shop.
You only need to have accepted to join the CLUB after having validated these Terms and Conditions, and pay by credit card the price of the membership.
As soon as you register and cash in, you will receive a confirmation email of your membership presenting The CLUB. MAGNUM PHOTOS reserves the right to refuse membership without having to justify. In such a case you will receive an email informing you and you will be refunded the price of your membership within 30 days maximum.
Applications for membership in the CLUB are open to any legal entity or natural person of full age. In the case of a membership by a legal person, membership will only give access to privileges to one natural person designated at the time of membership.
Membership in the CLUB is effective at the end of the right of withdrawal, for a duration of one (1) calendar year.
Annual membership in the CLUB will be renewed by tacit renewal, per period of one calendar year, unless terminated by either party with a notice of three (3) The Commission has already taken a number of initiatives to improve the quality of the information provided by the Member States.
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).
To change the email address attached to your account, please contact our Customer Care team. They will happily assist!
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offense, but they also get in the way of us giving our loyal customers the best service, so we take them really seriously. Magnum Photos will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs and viruses.
It is prohibited to use automated systems or software to extract data from our Website (AKA 'screen scraping').
You agree to indemnify, defend and hold harmless Magnum Photos, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Magnum Photos owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
Rights concerning the work of the photographer remain the bearer of the rights of the author of his or her work.
You’re allowed to store, print and display our Websites content only for your own personal use. You are not allowed to use any part of the Websites for commercial purposes unless you have our express permission.
You’re also not allowed to use the Magnum logo or any Magnum brand or trademark (or any marks which are colorably similar) without our express permission.
It’s fine for you to link to magnumphotos.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Magnum Photos where none exists.
Our Websites must not be framed on any other site without our permission.
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
If our Customer Care team are unable to resolve your complaint to your satisfaction, you may refer your complaint to:
The Retail ADR for UK customers:
or
The EU Online Dispute Resolution platform for EU-based customers.
We have the right to amend, remove or vary our services and/or any part of the Websites (including our Ts&Cs) at any time. These terms and our dealings with you are subject to American law and the exclusive jurisdiction of the New York courts.
