FAQs

Your Magnum Shop Account

In April 2024 we upgraded to a new online store. This means that existing customer accounts no longer exist, except for those who own a Magnum online course. If this is you, you can still access your courses as usual via your login link.
If you had Gift Card credit on your previous account then this will be transferred to the new store. Feel free to ask us any questions about redeeming the value of your gift card at shop@magnumphotos.com.

Currencies in the Magnum Shop

Magnum Shop products are available in USD, EUR or GBP, depending on the customer’s location. The currency in which a customer pays is determined by the location of the device they are using to order.

EUR Countries: Albania, Andorra, Austria, Azores, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Croatia, Cyprus, Czech Republic / Czechia, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Martinique, Mayotte, Melilla, Miquelon, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Pierre, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City

GBP Countries: United Kingdom, Ascension Island, Falkland Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Saint Helena, South Georgia and South Sandwich Islands, St. Helena and Tristan da Cunha

We charge USD for all other countries. Taxes, customs and duties (where relevant) are not included in the listed price. These charges will be calculated and applied at the checkout as imposed by the destination country and are the responsibility of the purchaser.

Customs and duties are not included in the listed prices for Fine Prints.

Magnum Square Prints

Where do Square Prints ship from? Will I have to pay taxes or customs fees?

All Magnum Square Print orders ship from the US, UK, or Germany.

USD
For orders placed in USD, if the delivery address is within the US, customs fees are not applicable, but you will be subject to local taxes at checkout. If the delivery address is outside of the US, you will be subject to the destination country’s customs, duties and local fees.

EUR / GBP
If your order is placed in EUR or GBP, taxes and applicable customs fees are included in the listed price.

Are prints hand signed?

All Magnum Square Prints are signed or estate-stamped on an archival label (to ensure quality and preservation) that is affixed to the back of the print, and includes each image’s accompanying text. All signatures are authentic and signed by the photographer’s hand. Our frames do, however, hide the signatures and stamps.

Are they signed on the front or back?

All Magnum Square Prints are signed or estate-stamped on an archival label (to ensure quality and preservation) that is affixed to the back of the print, and includes each image’s accompanying text. If a print is ordered with a standard black or white frame, this signature or estate stamp will no longer be visible and an additional unsigned or unstamped label will be placed on the frame’s backing. If the print is ordered with a premium walnut frame, the signature will be visible through a sealed plexiglass backing. 

Will the signature in a frame be visible?

All prints come with either a signature or estate stamp; however, for standard black or white framing, these signatures or stamps will be discreetly hidden. Instead, an additional text label, excluding the signature or estate stamp, will be attached to the back of the frame. We've ensured that the framing is designed to allow customers to easily remove or reframe the print without causing any damage to the label.

For those seeking a more premium option, we now offer walnut wooden frames paired with plexiglass on both sides. This allows for visibility of the signature label mounted on the reverse side.

What does museum quality mean?

All prints are archival quality and are approved by the photographer. We work closely with photographers and estates to ensure that all editions are presented according to their intentions. To be precise, these are digital C-Prints on Fuji Crystal Archive Matte paper.

We aim to provide prints of the highest standard that maintain their beauty and value for years to come. Magnum Square Prints are printed on Fuji Crystal archive paper, which minimizes fading. The accompanying text labels as well as all supporting materials are archival, meaning that they are acid-free and will not damage the print or affect its longevity. The usual precautions should be taken to retain a photograph’s depth of tone and contrast, and we recommend that a photograph should not be hung in direct, continuous sunlight.

What is an estate stamp?

An estate stamp is used to signify authentication (in lieu of a signature) and is issued by the estate of the photographer (photographers who are no longer alive are represented by their estates). All estate stamps are applied individually by hand.

How large are the prints?

For Magnum Square Prints, the paper size is square, 6 x 6 in (15.24 x 15.24 cm). The image size is 5.5 in (14 cm) on the longest side. Images will not be cropped but will instead have white borders, as seen on the Magnum website during a sale.

What is the edition size?

The edition is not limited by quantity, but limited by time. Each Magnum Square Print sale runs for approximately seven days. Once a sale has concluded, the prints featured in the sale will never again be available for purchase from Magnum in the same size and format.

Are black and white images printed as silver gelatin prints?

No, all Magnum Square Prints are produced as digital C-Prints that have been proofed and approved of by the photographer or their estate.

Can the photographer add a personalized note to the print?

Unfortunately, we are not able to fulfill custom signing requests for Magnum Square Print orders.

Will my photographs look exactly as they do online?

The color of your print may differ from the color reproduction of any given computer screen as all computers are calibrated differently. Computers are also lit from behind, which can affect the level of brightness of an image.

When will my order ship and when will I receive my Square Print(s)?

Prints are made throughout the sale and signed by our photographers around the world or stamped by their estates. All orders will be processed as quickly as possible.

After successfully placing an order, you will receive an email confirmation from Magnum. Once your order ships, you will receive another email which will include your order’s tracking information.
At the moment there is no postal service to Russia, Ukraine, and Belarus.

Once your Square Print(s) ship, we will send a shipping notification to you with a tracking number. We will use the email that was used to place the order. Shipping time will depend on where you live. Please note, customs vary country-to-country, and can delay your shipment. For additional information on customs, please consult customs information.

What material is used for frames?

We use hand-crafted black or white obeche wooden frames  (w: ~¾” h: ~⅞”), and walnut wooden frames (w: ½” x h: ¾”). Magnum Square Prints are framed with a white, archival and made-to-measure mat. The prints will then be sealed using either archival paper backing, or plexiglass. They are wired, ready for hanging with wall-friendly footers. Please note, the photographer’s signature or estate stamp will be hidden by standard black/white framing.

All frames include UV plexiglass, which comes with ~99% UV protection. All products used in framing are archival quality: Japanese hinging tape, archival text labels and backing papers.

What does custom framing mean?

Custom frames are handcrafted by expert framers who give them a contemporary feel. Due to material and hand finishing, all custom frames are unique, and will never look exactly the same.

How long does it take for frames to be made?

Frames are made as soon as signed prints are received from respective photographers and stamped prints from respective estates. Because frames are custom made they will typically ship later than unframed prints.

I ordered Square Prints with other Magnum Shop items. Will they ship together?

No! All Magnum Square Print orders ship separately from other items purchased from the Magnum Shop. If you have ordered other Magnum Shop items, together with your Magnum Square Prints, we will treat them as separate orders and ship them separately. We will ship the other items out as quickly as possible. You will receive an email with a tracking number as soon as each shipment is ready.

Shipping

Email shop@magnumphotos.com, but please note that we can only change a shipping address if your order has not yet shipped.
Currently, we are able to ship to all countries, except for Russia, Ukraine, and Belarus.
All orders that ship within the US will ship with USPS Priority Mail or FedEx. We also offer USPS Media Mail within the US for book orders. Unfortunately, USPS Media Mail is not available for international locations. We reserve the right to ship orders with a different carrier.
Please note the delivery times provided are always according to when an order is shipped, and not when an order is placed.

FedEx International Priority
DHL Express

International orders sent from the U.S. via FedEx, as well as orders sent from France via DHL, typically take 2-5 days to arrive depending on the destination and customs processing.

All Square Print orders that ship outside of the U.S. will ship via DHL Express, Deutsche Post, or Royal Mail.

We reserve the right to ship orders with a different carrier.
Our shipping calculator sometimes has issues providing quotes when special characters or accented letters are used in an address. We ask that you please enter your shipping address without any special characters or accents, and it should work for you. If the issues persists, please email shop@magnumphotos.com with a detailed description of your order and your complete shipping address. Any screenshots you are able to provide will be very useful for troubleshooting as well.
Depending on the product ordered, we typically ship orders within one to three days. Some orders like framed items or Fine Prints have a longer lead time.
If a product arrives damaged, you must keep all original packaging material for insurance purposes. Claims must be made within 7 days of receipt via email to shop@magnumphotos.com. Send us a description of the damage, and please include photos of the damaged areas if possible.
Combining already placed orders is unfortunately not possible. We are also unable to combine shipment of Magnum Square Prints with other Magnum Photos merchandise at this time. Additionally, framed Magnum Square Prints ship separately from all other orders. Magnum reserves the right to split ship packages.
Check the tracking number emailed to you on your email confirmation and let us know at shop@magnumphotos.com.

Customs

The Magnum Photos Shop is located in the United States.

If your order is placed in USD, taxes, customs and duties (where relevant) are not included in the listed price, but instead will be calculated and applied at the checkout as imposed by the destination country and are the responsibility of the purchaser.

If your order is placed in EUR or GBP, taxes and applicable customs fees are included in the listed price excluding Edition Prints and Fine Prints.

For all Fine Print orders, and orders in USD: Magnum Photos and the Shop is not responsible for and cannot offer advice on import fees, duties, customs or taxes that you may be charged when your order reaches you. Please consult your local government import office with any questions.
Please see above or consult our customs document for additional information.
Unfortunately, we cannot declare orders as gifts for customs purposes. Nor are we able to gift wrap.

Website/Purchasing

After your order is placed, you will receive a confirmation email. Please be sure to check your spam folder if you don’t see an order confirmation in your inbox. Shipping time will vary order-to-order. We will do our best to ship your order to you as fast as we can.

All products ordered that are not Magnum Square Prints will be shipped separately. Additionally, framed Magnum Square Prints ship separately from all other orders. Magnum reserves the right to split ship packages.

For specific questions about your shipment please contact shop@magnumphotos.com.
Please email us at shop@magnumphotos.com.
Unfortunately we cannot change the content of an order. We can only cancel orders and issue new ones.
Please email shop@magnumphotos.com with a detailed description of the difficulties you encountered. Please include a screenshot if possible, as well as the address you would like your item shipped to. If you include a phone number, or call us at our New York office, we can also take your order by phone.
Rights concerning the work of the photographer remains the bearer of the rights of author of his or her work. The rights of representation and of reproduction of the works presented on this site belong to their authors and to Magnum Photos. The authorization of Magnum photos is necessary for all exploitation of these rights. Your rights to the purchased product when it’s a photograph are therefore limited to a right to private use, excluding any right of representation and of reproduction.

Payment

Yes! The Magnum Shop is able to accept payment for orders via all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
The Magnum Shop is able to accepts all major debit and credit cards, PayPal, Apple Pay, and Google Pay.

Refunds, Returns, & Replacements

How do I return the products that I ordered?

Please visit our Refund Policy page here.

Please email us at shop@magnumphotos.com with a photo of the incorrect item that was sent to you, as well as your order number.

What if I lose a certificate of authenticity or edition label?

Unfortunately, Magnum cannot be held responsible for replacing certificates of authenticity or edition labels that have been lost or damaged by a customer.